Help with context

The right help for each situation

Start with documentation, check service status, or contact support when you need follow-through.

Free receives an email response within 72 business hours. Premium receives an initial response within 24 business hours. Billing, security, and restoration are prioritized on every plan.

Technical details and review

Available

support · en · 1.0.0

Reviewed: 2026-08-02 · Validation state: validated

Choose the best path

Start with the fastest option. When you need follow-through, email keeps the request context together.

Solve it with a guideInstallation, measurement, restoration, and errorsAvailable now Check the serviceCurrent health and incident historyImmediate update Contact supportQuestions that need follow-throughsupport@liiiraa.com

Response times and priorities

Free · within 72 business hours

Documentation and email support for general questions and issues.

Premium · within 24 business hours

Priority initial response for subscription, profiles, calibration, and Competitive Mode use.

Priority for everyone

Billing, security, and restoration receive priority triage regardless of plan.

Collection boundary

Purpose: Understand the issue and guide a safe resolution.
Required fields: Subject, description, and reply email
Retention: Only as long as needed to support and audit the request.
Sharing: Diagnostics are sent only with explicit consent for a bounded purpose.
Revocation: You can cancel before confirmation and withdraw optional consent.

Read full policy

Limits

Published targets cover the initial response in business hours.
Never send passwords, recovery codes, payment data, or personal files.

Evidence

Source and scope

Source and scope: https://liiiraa.com/en/supportChannels, priorities, and response expectations by plan
Version: 1.0.0
Validation state: validated
What remains unproven: Resolution time varies with complexity, authorized diagnostics, and customer availability.